Return & Refund Policy

30-Day Satisfaction Guarantee

We want you and your cat to be happy with every purchase. If you are not completely satisfied, we offer a hassle-free 30-day return policy.

How to Return Items

Contact us at support@threecats.com to initiate a return
We will provide you with a return shipping label
Pack the item(s) securely in original packaging
Ship the package back to us

Refund Options

Quality Issues: If the product has manufacturing defects or quality problems, we offer a full refund including return shipping costs.

Changed Mind: For other reasons, we offer a full refund for the product cost. Return shipping fees may apply.

Refund Timeline

Once we receive your return, refunds are typically processed within 5-7 business days. The refund will be credited to your original payment method.

Exceptions

Some items such as opened food products, used grooming items, and personalized products cannot be returned for hygiene reasons. Please contact us if you have questions about specific items.

Contact Us

Questions about returns? Reach us at support@threecats.com