FAQ

Frequently Asked Questions

Find answers to the most common questions about our products and services.

1. How long does shipping take?

Standard shipping typically takes 7-14 business days. Express shipping options are available at checkout for faster delivery.

2. Do you offer free shipping?

Yes! We offer free standard shipping on all orders over $49.

3. What is your return policy?

We offer a 30-day return policy. If you are not satisfied with your purchase, simply contact us for a full refund or exchange.

4. Are your products safe for all cats?

All our products are made from cat-safe materials and undergo quality testing. We recommend supervising your cat during playtime with any new toy.

5. My cat is picky - can I return a product if they do not like it?

Absolutely! We understand that every cat has unique preferences. Contact us within 30 days for a full refund, no questions asked.

6. How do I track my order?

Once your order ships, you will receive a tracking number via email. You can track your package on our website or the carrier website.

7. Do you ship internationally?

Currently, we ship to the United States, Canada, and select European countries. Please check our shipping page for full details.

8. How can I contact customer support?

You can reach us at support@threecats.com. We typically respond within 24 hours.